Refund policy

Return/Exchange Window

You may request a return or exchange within 7 days of receiving your product.

Conditions for Return/Exchange

• The product must be unused, unwashed, unstitched (if applicable), and in original condition.
• Tags, packaging, and invoice must be intact.
• Returns are not accepted for color variations, minor design differences, or size concerns if exact specifications were provided.
• Customized, stitched, clearance sale, or discounted items are not eligible for return or exchange.

Common Return Rejection Reasons

• Washed or worn items
• Items with perfume/sweat/smoke odor
• Missing tags or damaged packaging
• Altered or stitched products

Return Procedure

• Customers must courier the product back using a reliable service with tracking.
• Courier charges for return/exchange are to be borne by the customer.

Quality Check

All returned items undergo a quality inspection. Refunds or exchanges are approved only upon passing inspection.

Refund Details

• If approved, refunds are processed within 7 business days:
• Prepaid Orders: Refunded to original mode of payment
• COD Orders: Refunded via bank transfer after account details are shared

RTO (Return to Origin) / Non-Delivered Orders

If your order is returned to us due to an incorrect address, non-availability, or refusal to accept delivery:

• Advance paid will not be refunded
• You will need to place a new order at your own expense

Discrepancy & Product Disclaimer

• Slight color variation may occur due to lighting, screen settings, or photography.
• Embellishments, embroidery, and prints may differ slightly due to artisanal methods.
• Thread pulls or loose embellishments are not considered defects in handwork-based products.

We request customers to factor in these minor variations as part of the charm of handcrafted ethnic wear.

Sale / Offer Period

Products bought during sales, combo offers, or clearance are non-returnable and non-refundable.

No exchanges or alterations will be entertained on discounted merchandise.